Refund Policy

1. Summary

You can ask for a refund within 30 days of your purchase. We refund through PayPal to the same payment method. No questions, no forms. Just email us.

This is a voluntary commitment on top of your statutory rights — see Section 7. It does not replace any non-excludable right you have under your local consumer law.

2. How to request a refund

1. Email hi@zordonintelligence.pl with subject "Refund request — SubmitKit".
2. Include the email address PayPal used for the order (so we can find it) and the PayPal transaction ID if you have it.
3. We confirm within 2 business days (Mon–Fri, Europe/Warsaw time) and process the refund within 7 business days.
4. PayPal credits the refund to your original payment method. Card issuers may take 5–10 additional business days to display it on your statement.

3. What is refundable

The full $14 USD one-time payment is refundable, in full, when:

• the request is sent from the email address that placed the order;
• the request is sent within 30 days of the purchase date;
• the sheet has not already been redistributed (see "not refundable" below).

4. What is not refundable

• If you have republished, redistributed, sold, or otherwise made the sheet publicly available before requesting a refund. The sheet is licensed for personal / internal use only — see Terms of Sale Section 5.
• Requests filed more than 30 days after purchase. After that window the voluntary refund commitment ends; statutory rights may still apply — see Section 7.
• Requests where we have no record of a matching PayPal transaction in our control (e.g. email does not match the buyer address on PayPal's side).

5. Re-purchase after refund

A refund cancels your licence to use the sheet. After a refund, you must delete any copies you made and stop using the information. If you want the product again after a refund, you can simply buy it again — at the price in effect at the time of the new order. We do not blacklist refunded buyers; we simply ask that the refund and the re-purchase not be used to exploit our voluntary 30-day policy.

6. Currency, fees, VAT

• Price is denominated in USD. PayPal may convert to your local currency at the rate PayPal shows you at checkout. The amount you paid (in your currency) is the amount we refund — converted back through PayPal at the same conversion path.
• PayPal does not charge fees on refunds for buyers. Some card issuers may charge a cash-advance fee on refunds issued to credit cards — that is between you and your card issuer.
• VAT paid at checkout (for EEA / UK / Swiss consumers) is refunded in the same proportion as the underlying price.

7. Statutory consumer rights preserved

Nothing in this policy limits any non-excludable right you have as a consumer under the law of your residence, including (where applicable) the Polish Consumer Rights Act of 30 May 2014 (Ustawa o prawach konsumenta), the EU Consumer Rights Directive 2011/83/EU, or any equivalent national rule. If our 30-day window has passed and you believe you have a statutory right, contact us and we will assess your request under the relevant law.

8. PayPal disputes (chargebacks)

If you open a chargeback or PayPal dispute instead of asking us directly, PayPal will contact us and we will respond. Please email us at hi@zordonintelligence.pl anyway — most disputes are resolved faster when we are already aware of the case and can refund directly, which saves PayPal's dispute fees on both sides.

9. Contact

Refund questions? hi@zordonintelligence.pl.